DISCLAIMER

GENERAL

MediTourMalaysia.com (MTM) nor its parent company Health Tourism Works Sdn Bhd Company No: 850919-P (hereafter HTWSB) make any representations or warranties with respect to any treatment, action, or application of medication or preparation by any person following the information offered or provided within or through MTM or HTWSB.

Employees

Neither MTM nor HTWSB nor any employee or professionals employed by or affiliated to either organisation will be liable for any direct, indirect, consequential, special, exemplary, or other damages arising there from.

Website & other Marketing Material

MTM and HTWSB make no warranties that the information contained within the company website or any other publication is in every respect accurate or complete, and are not responsible for any errors or omissions or for the results obtained from the use of such. Users of this information are encouraged to confirm the information contained herein with other sources. In case of doubt also please check with your own doctor. The information is not intended to replace medical advice offered by physicians or other health care professionals.

Our web site links to other web sites but is not responsible for any information found on these or any other associated or linked web sites. The links are not an endorsement of the information on other web sites. Please note, the information on our website, and all other information provided by MTM or HTWSB is a partial summary of plastic, cosmetic and reconstructive surgery in general. It does not replace talking with a physician. We would appreciate should you find any inconsistencies on our website to be notified so we can prevent other readers from experiencing the same inconsistencies.

Money back assurance

There are situations in which we do reimburse the money you have paid. We require a deposit to guarantee your hotel and surgery booking. The remainder needs to be paid after the consultation and before the surgery.

Medical indications

Once you have arrived in Kuala Lumpur and in case the intake consultation reveals a situation whereby it is medically not advisable for you to undergo the treatment, we will refund the total amount you have paid minus our administration cost and the hotel cost you will make during your stay here.
Our initial assessment of you is thorough and precise only if you provide us with accurate information. For this purpose we ask each and every customer to fill our Medical Questionnaire so that this matter can be avoided.

Payment

Down Payment/Deposit

In order to make a reservation we will ask you to pay 20 % of the total package price when we make the booking for you. This is to confirm all bookings with the hotel and for the surgery. Down payment must be made via bank transfer to our bank account in Malaysia and in local currency only. The balance can be paid with your credit card (optional) directly to the Medical Centre once you are in Kuala Lumpur.

OTHER CONDITIONS

Your health

Through the medical questionnaire you have revealed any medical situation that may prohibit surgery. It may be the case that you have a condition whereby a straightforward surgery is not possible. Please inform us about this In that case we will ask our surgeon to contact your surgeon about that condition so that a program can be developed allowing you to have the desired surgery here in Kuala Lumpur. It may require a more extensive stay as normally required and may also incur some extra costs of which we will inform you.

Passports and Visa

It is your responsibility to make sure all your travel documents when entering Malaysia are valid and correct. Usually no visa is required for European and US clients, although you must ensure that your passport has at least 6 months validity before entering Malaysia. We will inform you about any special requirements before booking.

Travel Insurance

We require you to take out travel insurance, so that you will be comprehensively insured for your travel to and in Malaysia. Your insurance will cover you in the unlikely event that you have an accident that is unrelated to the surgery or treatment you receive whilst in Kuala Lumpur.

Medical malpractice

Please note, that the clinics and surgeons in Malaysia are comprehensively insured and will be solely responsible for settling any medical malpractice claims, under Malaysian Law

Additional charges

Where you request additional services whilst you are in Kuala Lumpur, that you did not specify on your application form, these will chargeable in Kuala Lumpur. We will present you an invoice in Kuala Lumpur, before we ask you for payment.

Extensions

In case you would like to stay longer, or if your recovery requires it, we can help you to change your ticket for the return travel, and sometimes a minimal charge applies. We can extend your hotel stay for as long as necessary and you will be charged accordingly.

Unforeseen hospital expenses

We specifically describe what the medical package entails for a straight forward surgery. However sometimes you may be requested by the surgeon to remain for an additional day which you will have to pay directly to the hospital administration.

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